Terms of Service

1. Acceptance of Terms

By creating an account or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

2. Description of Services

eSendManager provides e-commerce fulfillment and shipping solutions including:

• Warehouse management and inventory tracking
• Order fulfillment and shipping services
• Real-time tracking and reporting
• Integration with e-commerce platforms
• Customer confirmation services

3. User Accounts

To use our services, you must:

• Provide accurate and complete information
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized use
• Be responsible for all activities under your account
• Be at least 18 years old or have legal capacity to enter contracts

4. Acceptable Use

You agree not to use our services to:

• Violate any applicable laws or regulations
• Ship prohibited or illegal items
• Infringe on intellectual property rights
• Transmit harmful or malicious content
• Interfere with or disrupt our services
• Use our platform for fraudulent activities

5. Fees and Payment

Our pricing structure includes:

• Storage fees based on inventory volume
• Fulfillment fees per order processed
• Shipping costs based on carrier rates
• Additional services as requested

Payment terms and fee schedules will be provided in your service agreement. All fees are non-refundable unless otherwise specified.

6. Service Level Agreements

We strive to provide reliable services, but cannot guarantee:

• 100% uptime of our platform
• Specific shipping transit times (dependent on carriers)
• Inventory protection against all risks
• Processing during force majeure events

7. Limitation of Liability

To the maximum extent permitted by law, eSendManager shall not be liable for:

• Indirect, incidental, or consequential damages
• Loss of profits, data, or business opportunities
• Damages exceeding the fees paid in the preceding 12 months
• Issues caused by third-party services or carriers

8. Indemnification

You agree to indemnify and hold eSendManager harmless from any claims, damages, or expenses arising from:

• Your use of our services
• Your violation of these Terms
• Your products or business practices
• Third-party claims related to your inventory

9. Intellectual Property

eSendManager retains all rights to our platform, software, and related intellectual property. You retain rights to your products and business information.

10. Termination

Either party may terminate this agreement with written notice. Upon termination:

• Outstanding fees must be paid
• Inventory must be retrieved within 30 days
• Access to the platform will be revoked
• Data export may be requested within the notice period

11. Force Majeure

We are not liable for delays or failures due to circumstances beyond our reasonable control, including natural disasters, labor disputes, or government actions.

12. Governing Law

These Terms are governed by the laws of [Your Jurisdiction]. Any disputes will be resolved through binding arbitration or in the courts of [Your Jurisdiction].

13. Changes to Terms

We may modify these Terms at any time. We will notify you of material changes via email or platform notification. Continued use after changes constitutes acceptance.

14. Contact Information

For questions about these Terms, please contact us: